Dear Norton,
1. Don't block my network and ask me to provide a remote access.
2. For a change, install successfully in one shot.
3. Reimburse the money I pay because of you, for my system's repair.
4. Never, never, never slow down my system boot.
5. Update the software, but don't stop me from working.
6. Make the subscription possible.
7. Provide efficient support, if any. Else declare you have none.
8. You know there are free AV programs available, that are better than you.